Ameyo: Optimize customer communication for contact center efficiency.
Free
4.0 (7)
66 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviews How to install?
Ameyo (https://www.ameyo.com/) is a leading customer engagement technology company helping businesses across industries to connect with their customers and serve them for sales, customer services and marketing.
Ameyo integration with Freshdesk installs in your Freshdesk account and can be easily accessed to place and receive calls. It offers multiple features for contact center agents:
- Manual dial
- Click to dial
- Inbound call
- Power dialing with multiple algorithms
- Set Availability status
- Set Auto Call status
- CTI Pop Up
- Call controls such as Hold/Mute
- Transfer calls
- Conference calls
- Dispose calls
- Associate a call with a ticket
- Passing call details to Freshdesk
- Schedule Callbacks and more.
Ameyo offers high configurability for Contact Center Administrators to suit varied business use cases. Supervisors can access live monitoring, rich dashboards and reports to closely observe the operations and performance.
Both cloud and on-premise deployments are available. Contact us to know more: https://www.ameyo.com/request-demo
4.0
66 installs
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Dhan Admin
22 days ago
doesnt work
Mokshith Reddy
5 months ago
Best Contact Center App
Step 1: Go to Freshdesk Marketplace and install this app in your Freshdesk account.
Step 2: Provide the following information:
- Your Freshdesk Account URL
- Your Ameyo Server Domain (Contact an Ameyo representative for any support)
- API Key
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 2.0
Released on Oct 27, 2023
Bug fixes and updated the App to the latest FDK version.
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