Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.
Free
4.2 (77)
4.2k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice.
Once a user is assigned on AAD, the requester/agent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically.
The following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields.
* Given Name -> First Name
* Family Name -> Last Name
* Primary Email -> email
* Title -> Job Title
* Primary Work Phone -> Work Phone Number
* Mobile Phone -> Mobile Phone Number
* Complete Work Address -> Address
* Locale -> Language
* Timezone -> Timezone
* Department -> Department
* Manager -> Reporting Manager
This installation requires that you also install an app on your AAD account. Please click on the ‘Instructions’ tab and follow them carefully.
4.2
4.2k installs
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77
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Alex Rourke
about 1 month ago
Does what it is supposed to do. For those having the issue where manager doesn't sync: the manager attribute won't sync unless the manager is already loaded as a requestor. The solution for this is to run provisioning and once provisioning is complete, restart provisioning in Azure and let it run again. By restarting provisioning, it will recheck all the attributes on the requestors even if they have not changed (including manager) and update them need be. Because the manager attribute is empty and the manager is now loaded as a requestor (from the first provisioning run), it will not populate as expected.
Jason Woyak
about 2 months ago
This app did a great job getting all our users in very quickly, and they were helpful and responsive to my support request.
IT Support
about 2 months ago
Works fine -- developer is non-responsive to help requests, however. Which begs the question of why FreshService doesn't have a native SCIM setting already? This should be configurable alongside SSO.
Abayomi Olukoya
about 2 months ago
The support team did not resolve my connector issue
Please go through the instructions carefully since the integration has to be configured on both Freshservice and Azure Active Directory.
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Step 1 - Freshservice Configuration:
Pre-requisites:
1. Your Freshservice domain name (eg. yourcompany.freshservice.com).
2. Your Freshservice API key. This can be obtained from the Profile Settings page. Please note that you should be an Org Administrator on Freshservice.
Steps:
1. Click on Install and you will be presented with an installation page.
2. Enter your Freshservice domain name and the API key.
3. You will be presented with a Secret Token. Copy this token to your clipboard.
4. Click on Install to successfully enable the integration.
Step 2 - Azure Active Directory configuration
Pre-requisites:
1. Secret Token obtained from the app installation page
Steps:
Please follow the detailed steps with screenshots available on Microsoft Docs from “Step 3” onwards: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/freshservice-provisioning-tutorial#step-3-add-freshservice-provisioning-from-the-azure-ad-application-gallery
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Version History
This is the first version. Release notes not yet available.
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