This app is used to search for Freshdesk Knowledge Base articles from Freshchat.
Free
3.5 (4)
700+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviews How to install?
This app is used to access Freshdesk Knowledge Base articles directly from Freshchat.
DESCRIPTION
The Support Article Search app allows an agent to view Knowledge Base articles right on the Freshchat portal.
Once the agent finishes searching for a topic, all the relevant articles show up as links in a popup within the Freshchat portal. When she/he clicks the View icon next to the hyperlinked article title, the link expands to reveal the article in the popup.
The agent may also share an article with the end user by simply clicking the Send icon next to the article’s link, upon which the link goes to the message input box automatically.
Limitation:
An agent can share only one link at a time with the end user through the message input box.
3.5
700+ installs
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Supervisor ㅤ
3 months ago
inconvenient implementation in the form of a model window without a list of topics and a partial representation of the body of the article. In addition, reading the article blocks work in chats. I think that the application developer did something that he himself had never used. 0/5
SYX MOTO Admin
3 months ago
not so smart, could you show on-time article suggestion while we inputing content?
Apsiyon Asistan
7 months ago
Thanks a lot
Fill in the mandatory fields to install the app.
Freshdesk API Detail:
Account URL:
Enter the Hosting URL which is present in the Freshdesk account URL
Ex: https://domain.freshdesk.com
API key:
Enter the Freshdesk API key
Here's how you can retrieve your API key:
1) Log in to your Freshdesk Account.
2) Click on your profile picture icon on the top right corner and select Profile Settings. On the right pane, you will find the API Key. Copy-paste this as required to authenticate third-party solutions.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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