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Products

	Growth Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email $29/agent/month, billed annually Try it free	Pro Most Popular Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more. $79/agent/month, billed annually Try it free	Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. $119/agent/month, billed annually Try it free
Omnichannel Help Desk
Freshdesk Command Center
Ticketing
Customer portal and knowledge base
Threads and tasks
Multilingual Help Desk
Ticket templates
Assignment - Intelliassign, round robin, and load balanced
Bring your own channel (BYOC)
Bring your own telephony (BYOT)
Skill-based ticket assignment
Freddy AI Agent
Conversational AI Agent^*
Vertical AI Agent^*
Agentic Workflows^*
AI Agent Studio^*
Email AI Agent^*
^* First 500 sessions included. $49 per 100 sessions
Freddy AI Copilot
Freddy AI Insights
Analytics
Self Service
Administration and Security
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