Trusted by over 60,000 customers

Digitally transform your business with Freshservice

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Omnichannel support in Freshservice Omnichannel support in Freshservice
SLA management in Freshservice SLA management in Freshservice
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Digitally transform your business with Freshservice

Streamline ticketing process

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Omnichannel support

Cater to requests from multiple teams by setting up pop-up or chat widgets and dedicated helpdesk emails.

Omnichannel support in Freshservice Omnichannel support in Freshservice
Multiple SLA Policies

Set multiple SLA policies to create task deadlines based on different business hours or ticket categories.

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Automate your IT help desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

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Get ITIL-aligned features when you choose Freshservice

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice.

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manage assets manage assets
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informed decisions informed decisions

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

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Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

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Reach Users Where They Are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

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Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

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Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

14-day FREE trial. No credit card required.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
servicenow v1
bmc v1
fs v1
solar v1
jira v1
engine v1
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5
Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5
Service & Support

4.5

4.4

4.6

4.4

4.5

4.2
Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5
Willingness to recommend

84%

69%

89%

80%

88%

83%
Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

You're in safe hands

The Freshservice impact on our customers