Experience a robust IT helpdesk with Freshservice

Our IT helpdesk system covers everything from Asset management, CMDB management to Knowledge bases, and more.

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14 days trial. No credit card required.

Trusted by 72,000+ businesses worldwide

Digitally transform your business with Freshservice

Streamline ticketing processOmnichannel supportMultiple SLA PoliciesAutomate your IT help desk

Streamline ticketing process

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Get ITIL-aligned features when you choose Freshservice

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

Recommended by leading industry experts

Not convinced? Here are more reasons to choose Freshservice

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria

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Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

You're in safe hands

The Freshservice impact on our customers

Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

Sumit KohliEducation first

We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art

Robert ParkerDescartes System Group Inc.

One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents

Jamie McClennonZoopla Property Group

With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.

Jeff GaltChatham Financial

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