Experience a robust IT helpdesk with Freshservice

Our IT helpdesk system covers everything from Asset management, CMDB management to Knowledge bases, and more.

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14 days trial. No credit card required.

Experience a robust IT helpdesk with Freshservice
Join leading teams delivering rapid impact with people-first AI

Digitally transform your business with Freshservice

Streamline ticketing processOmnichannel supportMultiple SLA PoliciesAutomate your IT help desk

Streamline ticketing process

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Ticketing Dashboard

Get ITIL-aligned features when you choose Freshservice

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

Recommended by leading industry experts

Capterra, Software Advice, Trustradius
Top Rated Customer Service Platform
TrustRadius
forrester

Not convinced? Here are more reasons to choose Freshservice

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing Dashboard

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria

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Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

You're in safe hands

SCO2
ES US Badge
GDPR

The Freshservice impact on our customers

Sumit kohli

Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.

Sumit KohliEducation first

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