Enterprise-grade ITSM for everyone
Get streamlined and scalable ITSM with Freshservice—and the capabilities to extend AI-boosted, best-in-class service management throughout the company.
Bring IT, operations, and business teams together
Ready-to-use AI
Why Freshservice?
Delight employees and agents with AI
AI enhances support with easy-to-launch chatbots for 24/7 self-service, article drafts, suggestions, and more.
Drive integrated IT maturity
Unify service management, from ITSM to ITAM to ITOM, in a secure, compliant, integration-ready environment.
Extend service management beyond IT
Get IT, HR, finance, operations, and other teams all on one streamlined, segmented platform.
The right-sized platform for agile IT and asset teams
Products
Starter Solid foundations for rapid growth | Growth Powerful capabilities and automations | Pro Unified IT service management with AI | Enterprise Advanced features and customizationsFreddy AI included | |
|---|---|---|---|---|
IT Service Management (ITSM) | ||||
Channels - Email, Phone, Chat, Widget | ||||
ServiceBot on Microsoft Teams and Slack | ||||
Incident Management | ||||
Knowledge Management | ||||
Task Management | ||||
Occasional Agents | ||||
CSAT Surveys | ||||
Support Portal | Includes 1 portal | Includes 1 portal | Includes up to 50 portals | Includes up to 50 portals |
SLA Management | ||||
Service Catalog | ||||
Managed Service Provider (MSP) Mode | ||||
Problem Management | ||||
Change Management | ||||
Intelligent Routing - Availability & Load | ||||
Release Management | ||||
Workload Management | ||||
Experience Level Agreements (XLAs) | ||||
Sandbox | ||||
Audit Logs | ||||
Freddy AI Agent (Classic) | ||||
Conversational AI agent | ||||
Channel Availability | ||||
Enterprise Search | ||||
Freddy AI Copilot | ||||
Freddy AI Insights | ||||
IT Asset Management (ITAM) | ||||
IT Operations Management (ITOM) | ||||
Enterprise Service Management (ESM) | ||||
Reporting and Analytics | ||||
Productivity Enhancers | ||||
Administration and Security | ||||
Platform | ||||
Project Portfolio Management | ||||
Customer Support | ||||
View all features | ||||
The experts agree
Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.
Compliance you can count on
Global certifications that safeguard data, meet regulations, and build lasting client trust.
Try AI-powered service management
14 days. No credit card required. No strings attached.