Software shouldn’t stand in the way of exceptional service

AI-powered customer and IT service software that’s just as powerful as it is easy to use

Try it FreeBook a demo
Trusted by 72,000+ businesses worldwide

Uncomplicated service software

Efficient, scalable IT services and better, faster customer service. Give teams the AI-powered tools to do more with ease.

IT ServiceCustomer Service
SUPPORT SOLUTIONS

Same easy solutions. Powered by people-first AI.

Freshdesk
Scale faster with a unified, intelligent customer support platform.
Freshservice
Modernize IT service and operations with an intuitive, completely integrated IT.
Freshchat
Have more meaningful conversations, across every channel, with every customer.
Freshdesk Omni
Get the whole package with our all-in-one solution, boosted with generative AI.
Freshsales
Sell smarter and faster while leaving time-consuming tasks to automation.
Freshmarketer
Attract, engage, and nurture your customers through the engagement channels they love.
All products and trials

Our customers love us

It used to take a year for a helpdesk implementation. With Freshservice, it took us three hours.

Rineke RenemaSenior Project Manager
Read the story

AI chatbots now answer up to 30% of questions, helping to free up Hobbycraft's agents so they can spend more time sharing their crafting knowledge.

Simon BirchHead of Customer Experience
Read the story

Freshservice’s no-code capabilities, automation features, and time to value made it the obvious choice for us.

Pradeep SinghVP of Enterprise Technology
Read the story

The standout feature of Freshservice was its ability to do everything in a single tool.

Ali ChitsazSenior Manager, Global Digital Workplace
Read the story
Trending

See what’s new

News, events, and insights into the ways Freshworks is making work faster, easier, and more human with advanced AI.

Join us at Refresh Europe

At Refresh, we’re uncomplicating service. In one day, you’ll learn how AI can defeat complexity and boost customer and employee experience.

The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse

A Harvard Business Review Analytic Services report on elevating IT service management with AI and more

CX Priorities 2025: Proven strategies to win the CX race

With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way

2024 Global AI Workplace Report

See how AI is delivering strong productivity gains and unlocking higher value work for employees across departments.

Blog

Freshservice gets an ITAM boost with Device42

Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud

Freddy AI Agent has arrived

Conversational. Autonomous. Always on. Deliver service like never before.

Freshworks AI Summit

Learn how people-first AI can transform service. Watch on-demand.

24/7 service with Freddy AI Agent

See how Freddy AI Agent can help you provide fast, always-on service to customers and employees.

Explore Freddy AI Copilot: the ultimate productivity booster

Unleash the power of generative AI solutions and unlock productivity for your support and services teams.

Meet Freddy AI by Freshworks

See how easy it can be to leverage the power of AI in your business.

New Freshdesk Omni

Introducing all-in-one self-service, conversational support, and ticketing. Omnichannel and supercharged with AI.

Fresh insights for leaders

Original research and analysis from leading industry experts

Turn AI from hype into reality

Everything you need to know about using generative AI in customer service

Announcing Freddy AI + GPT

We’re bringing the power of AI and GPT models to the Freshworks product suite

Gartner names Freshworks a Challenger

Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms.

More impact, less stress

See how IT, customer service, and CRM teams succeed with Freshworks

72,000+ global customers found a better way to work. Your turn.

Start your 14-day free trial. No credit card required.

Try it freeBook a demo