Turn operational complexity into coordinated action
Built for agile enterprises, Freshworks runs employee service and customer support on AI-powered workflows, so teams move faster with less friction.
Trusted by 74,000+ businesses worldwide
Unified platform for
Always-on support, on-time resolutions
Deliver a seamless AI-powered support experience, so employees get the right help to resolve their queries faster.
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AI agents that act
Slide 1 of 4: Power always-on support
Power always-on support
Resolve
Power always-on support
Resolve employee requests instantly with AI agents that route each issue to the right team and lower cost to serve.
Chosen by agile teams. Operating at scale.
~2,000
Service requests managed per quarter across global operations
"Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services."
Dan Keyworth
>5k
Tickets per month
"We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network."
Markus Gaulke
96%
Customer satisfaction score
"Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs."
Pradeep Singh
94%
First contact resolution, 27% better than the industry standard
"The help from the Freshservice implementation team, the success team, and our team's participation on learning and moving to a new platform helped us achieve this in a very short period of time."
Vinod Pasi
Built to work with your ecosystem
A platform for the tools you use. See integrations available in the customer marketplace.
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Trusted by experts
Backed by analyst recognition and certified against the industry's service management standards.
