FRESHWORKS ACADEMY

Freshchat Admin Fundamentals

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Setting up your new messaging software and integrating it with your other support tools can be a little tricky. This course will make it easy by walking through the steps to set up Freshchat for your business. Learn how to make the most out of Freshchat right from the beginning.

By the end of this course, you will learn how to:

  • Get started with Freshchat: Installing the Freshchat widget, adding team members, and tracking users.

  • Support and retain customers: Managing your inbox and converting conversations into tickets.

  • Turn visitors into customers: Setting up business hours, triggered messages, and in-app campaigns.

  • Route conversations to the right teams: Organizing team members to groups, auto-assigning conversations, and using message channels.

  • Set up FAQs, multilingual message channels, integrations, and more.

Join Freshworks Academy by creating an account to take this course.