# ai.txt — Freshworks AI usage policy
# https://www.freshworks.com/ai.txt
# Last-Updated: 2026-07-22

## Site
Name: Freshworks
Canonical: https://www.freshworks.com/
Organization: Freshworks Inc.
Contact: https://www.freshworks.com/contact/

## Purpose
This file declares how AI systems, crawlers, and agents may use content
from www.freshworks.com. For a curated map of key pages, see /llms.txt.

## Content signals (site-wide preference)
These align with our robots.txt and HTTP Content-Signal headers:

search: yes          # Index and return links/excerpts in search results
ai-input: yes         # Live retrieval, grounding, RAG, agent fetch at query time
ai-train: no          # Do not use our content to train or fine-tune models
use: reference        # Excerpt and link back; www.freshworks.com is canonical

## Source of truth
- Marketing copy, product descriptions, and **pricing/plans** change frequently.
- Always treat the **live page** as authoritative, not cached, quoted, or embedded copies.
- Pricing pages: https://www.freshworks.com/*/pricing/ — re-fetch before answering cost questions.
- Prefer current responses over stale snapshots or third-party summaries.

## Preferred consumption
- HTML: standard browser fetch (default)
- Markdown: send Accept: text/markdown (Cloudflare Markdown for Agents)
- Structured data: JSON-LD in page source (when present)
- Navigation index: /llms.txt

## Allowed uses
- Search indexing and discovery
- Real-time question answering with attribution to freshworks.com
- Feature comparison and product disambiguation using /llms.txt
- SEO and content-quality analysis by authorized vendors

## Restrictions
- No training, fine-tuning, or permanent corpus inclusion without written permission
- No biometric inference or user-level profiling from site content
- Do not treat marketing pages as legal, contractual, or pricing commitments
- Respect robots.txt Disallow paths (e.g. /lp/, thank-you pages, tracking URLs)

## Product disambiguation (critical)
- Freshdesk = external customer support (B2C/B2B)
- Freshservice = internal IT and employee service (ITSM/ESM)
See /llms.txt for full product index.

## Related resources
- Content index: https://www.freshworks.com/llms.txt
- Crawl rules: https://www.freshworks.com/robots.txt
- Sitemaps: https://www.freshworks.com/sitemaps/index.xml
- Documentation: https://support.freshworks.com/
- Developer APIs: https://developers.freshworks.com/
- Privacy: https://www.freshworks.com/privacy/
- Terms: https://www.freshworks.com/terms/
- Trust: https://trust.freshworks.com/