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3CX Click to Call

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Dial numbers directly from Freshdesk with the 3CX Click to Call App.
Published by 3CX(about over 6 years ago)
Free
4.9 (8)
download
600+
Version History
Version 2.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The 3CX Click to Call app enables users to be called directly from Freshdesk via the 3CX Web Client. The app displays an additional dropdown in the contact details of a ticket named freshdesk Click to Call. The available contact phone numbers are displayed and when clicked, will make a call from the freshdesk web page using the 3CX Webclient. This eliminates the need to dial, copy, paste or edit numbers from emails or websites offering instant outbound dialing and increasing productivity and collaboration for users. -Automate tedious and time consuming workflow processes for staff -Boost productivity and increase sales and customer satisfaction -Works seamlessly with the 3CX Web Client -Phone Number Detection – Detect All or International Numbers -Highlighted Contacts – Numbers are identified and formatted for outbound call dialing.
1. Install the app from the Freshdesk Marketplace. 2. Upon installation, you will be asked to enter the URL of the 3CX Web Client, e.g. https://mycompany.3cx.us/webclient or https://mycompany.3cx.us:5001/webclient 3. Refresh your Freshdesk tab and you will immediately be able to make calls from Freshdesk via the 3CX web client.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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