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8x8 Chat Apps
Connect all your Chat Apps channels to Freshdesk
Published by 8x8(about over 3 years ago)
Supported for
This Chat Apps connector allows you to engage with your customers across all chat channels in one place.
We provide a unified app which can be used for WhatsApp, FB Messenger, Viber, Wechat, Zalo, Line, KakaoTalk and SMS.
With this integration, agents can easily receive messages and reply to them from Freshdesk.
Incoming messages are converted in Freshdesk tickets and you don't need to change your habits to support more channels.
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Marketplace Resources
The instructions are available here https://developer.8x8.com/connect/docs/freshdesk
To get your 8x8 CPaaS account, please contact cpaas-sales@8x8.com
App Details
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Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
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