Accordia is a complete IP call center solution which makes it well-suited for micro, small and medium enterprises. We help customers drive down costs, time, and effort by customizing and combining open source technologies with proprietary solutions. The Accordia extension for Freshdesk enables you to provide a better Omni-channel customer experience for inbound, outbound phone calls, and social channels communications (Facebook Messenger, WhatsApp, and more); surely a powerful source for your business growth. With features like caller notification screen pops, click-to-call dialing, automatic call logging, and omnichannel communications, you can manage an enterprise-grade call center at a fraction of the cost. Key Features: 1. Better monitoring and insights Monitor call statistics of your agents such as the number of calls in queue, received, answered, missed, and their total talk time. 2. Calls management Get access to standard controls such as the call on hold, call transfer, call queue, IVR, call script, voice recording, and more. 3. New ticket auto-creation Every incoming call will auto-create a new ticket in Freshdesk 4. Outbound Calls Make calls to your customers with a single click within Freshdesk, without using the on-screen keypad. 5. Omnichannel integration Apart from phone calls, we help to connect you to your customers seamlessly on your preferred social channels: Facebook Messenger, WhatsApp, and more.