Advanced Webhooks
Verified by FreshworksReal-time, no-code Freshdesk integrations for enhanced automation, productivity, and ROI.
Published by Opinyin(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Are you looking to streamline your customer service operations and improve productivity? Opinyin Advanced Webhooks is the answer to integrating Freshdesk with your other systems, allowing for real-time data updates and enhanced automation.
Key Features of this app include:
- Real-time data updates as events happen in Freshdesk
- Extensive webhooks for a variety of events such as ticket creation, contact updates, and agent availability
- Integration with third-party systems for seamless data sharing and automation
Advantages of using this app are:
- Improved productivity and efficiency in customer service operations
- Enhanced customer experience insights and ROI measurement with real-time data export
- Seamless integration with other systems for streamlined operations
Don't miss out on the opportunity to take your Freshdesk integration to the next level. Install Opinyin Advanced Webhooks now and experience the benefits of real-time data updates and enhanced automation.
Please visit (https://support.opinyin.com/support/solutions/articles/47001256848-opinyin-advanced-webhooks-for-freshdesk) for full details on how to install the App.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Event payload data as detailed in Freshdesk API documentation.
What is the purpose of collecting/processing the data?
To send it to the configured endpoint in the App Settings.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Yes
What transfer mechanism is in place to govern those transfers?
This is configurable in the App Settings.
Can the End-User data be exported?
Yes
What are the means of exporting this data?
This is configurable in the App Settings.
What measures are put in place to export the data?
This is configurable in the App Settings.
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Dependent in SSL cert of hook endpoint.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.