Agent Ticket Tracker
Verified by FreshworksAgent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
Published by GeekFactory(about 6 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The app helps you view the ticket status of each and every agent in a graphical manner. You can see a progress bar with tickets that are in progress and tickets that are closed/resolved for the respective day and week.
Benefits of the app:
• As an admin, you can view the status of all the tickets in a progress bar and also filter tickets based on agents. This will help you view the tickets that need to be addressed and closed.
• An agent can see the status of tickets assigned to them.
Pre – Requisite:
To obtain the Freshdesk API Key, click the ‘Profile’ icon at the top-right corner > click ‘Profile Settings’. The Freshdesk API Key is available in the right pane
To obtain the Freshdesk Domain: Your Freshdesk domain is available in this format - company.freshdesk.com without http:// or https://
Installation Procedure:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity. Select the Agent Progress Bar app and click Install.
Enter the Freshdesk API Key and Domain in the respective fields and click Verify.
Once the Installation is complete, you will see an icon at the right-bottom, displaying the progress bar.
If you are facing any issues, Do feel free to reach out to us at freshworks@geekfactory.tech
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshdesk URL to proceed
https://
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Version History3.0 (November 2020)
No release notes found
2.0 (September 2021)
No release notes found