Freshworks Marketplace

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Streamline customer support with AI-powered response templates.

Paid

Not governed by Freshworks Freddy AI

As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.

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Overview

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Privacy & Security

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Streamline your customer support with AI-powered response templates using AI Connect. This marketplace application integrates with your existing customer support system, providing your agents with quick access to AI-generated response templates. With AI Connect, your team can efficiently respond to customer inquiries while improving response times. This Application will connect all the AI products. Products : OpenAI, Azure OpenAI, Anthropic, Groq, Google Generative AI, Mistral, Perplexity, Fireworks etc., Features : Select predefined prompt messages or create your own. Add placeholders for ticket info and conversation info for personalized responses. Choose to send the response as a public reply or add it as an internal note. Copy the response to the clipboard for further use.

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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Yes

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?