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AI Customer Support Agent
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
AI-powered, cost-effective customer support solution for Freshchat users - decrease support tickets by 70%.
Published by My AskAI(about 3 days ago)
Supported for
My AskAI is the ultimate easy-to-setup, affordable AI customer support agent for Freshdesk.
We're one of the most cost effective AI support agent solutions available.
➡️ Pay one simple price — $0.10 per ticket.
AI answers questions 24/7, trained on all your help docs + company knowledge.
Spend more time on complex queries & high-value customers & less time on tier-1 support.
⬇️ Businesses adopting My AskAI see their “human” support tickets fall by 70%.
✨ CREATE YOUR AI AGENT IN 10 MINS ✨
1. Sign up ➡️ https://myaskai.com (free 30-day trial, no card required)
2. Train with your help docs/knowledge base
3. Connect your Freshdesk account
4. …you’re done!
✨ HOW DOES IT WORK? ✨
Your AI agent/chatbot is your 1st line of support (using OpenAI’s ChatGPT tech) — answering >80% of questions accurately using only the knowledge you give it.
Your AI agent can draft replies for your agents, or reply and chat directly with your customers.
You can adapt replies to your style/tone & keep the essence of your brand using “Custom instructions”.
If a customer needs to speak to a person, they just ask & are passed to your agents, all within Freshdesk.
Fun fact: We’re 10x cheaper than Intercom’s Fin and Zendesk's AI agents.
✨ KEY FEATURES ✨
- Sync Knowledge/Websites: Add knowledge from Freshdesk, Zendesk, Intercom, websites or one of 9 other sources, updated automatically
- Knowledge Improvement: Identify gaps in documentation & use AI to fill them
- Multilingual/Localization: Respond in 96 languages with auto-language detection + localization
- Analytics + Insights: Understand what customers are asking
- Alerting + Monitoring: Notifications of new/trending topics
- Slack + Microsoft Teams: An internal chatbot for your employees
- Customer Data APIs: Improve performance by feeding in personalized customer data
✨ EVEN MORE ✨
My AskAI also offers:
- Automated Freshdesk ticket tagging
- Automated Freshchat replies — AI agent for Freshchat
- AI Copilot Chrome Extension
✨ TRY TODAY: 30-day free trial (no card required) & watch your support tickets fall away…
App Details
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Marketplace Resources
You can now add AI-powered customer support to your existing Freshchat account.
1. Create your AI agent and train it on your help docs (under 10 mins): https://myaskai.com/ai-agent-integration/freshdesk
2. Connect to your Freshdesk account
3. Turn on your new AI agent and watch your customer support requests (needing a human) drop by up to 70%.
App Details
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Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
User messages, IP addresses
What is the purpose of collecting/processing the data?
Deliver our service: AI support agent monitors our service for issues.
Does your app store any End-User data?
Yes
What End-User data does your app store?
User messages
Countries where data is stored
United States
What is the purpose of storing the data?
Dashboard / analytics for customers to review user conversations with the AI agent.
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
OpenAI
Domain
https://openai.com
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
AI model provider
Yes
What transfer mechanism is in place to govern those transfers?
https://support.myaskai.com/security-+-
privacy/privacy/regulations/gdpr-
compliance#international-data-transfers
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES-256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
HTTPS, TLS 1.2
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
30 days
App Details
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