AI Smart Assist (Multi-lang)
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Rephrase, respond, translate, summarize and research with ChatGPT
Published by Taroo(about 3 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
AI Smart Assist (Multi-lang) – powered by ChatGPT - helps your agents save time and effort by streamlining your support processes.
Your customer support agents will be able to:
- Respond faster with conversation starter (customizable)
- Rephrase (improve) text
- Summarize entire conversations (including customer and agent replies)
- Ask GPT: use your own prompts
- Translate text (with auto-detect)
------------------------------------------------------
✨ Custom Prompts ✨
With custom prompts in Conversation Starter you can now
- Create your own prompts that are unique to your business
- Use placeholders to pull relevant data into your prompt
- Deploy your custom prompts to all your agents
https://bit.ly/PromptGuideAISmartAssist
------------------------------------------------------
How does it benefit your business?
⭐️ Increases agent productivity
⭐️ Improves customer satisfaction
⭐️ Serves customers in their language
------------------------------------------------------
Respond: Presents the agent with preset options to quickly respond to the customer.
Rephrase: Automatically detects the language of the text provided and rephrases it in the same language.
Translate: Automatically detects the target language from the ticket description and translates the given text to that language.
Summarize: Generates a summary of the ticket description along with the customer and agent replies in the language of the agent.
Ask GPT: Uses the text provided by you to prompt GPT for a response.
40 installs
Sign in to review app
6
5
4
3
2
1
To install this app you will need to validate your Freshdesk account.
➡ Freshdesk Domain: Entire domain name of your Freshdesk account. For example, contosoapp.freshdesk.com.
➡ Freshdesk API Key: How to find your API Key?
https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key
1. Login into your Freshdesk account
2. Click on your profile picture on the top right and select 'Profile Settings'
3. In the sidebar on the right, you will find the API Key
4. Copy-paste this and verify your Freshdesk account
Verify your Freshdesk credentials and click Install.
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Microsoft Azure
Domain
https://azure.microsoft.com/
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
Generative AI
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History13.0 (December 2024)
Hybrid custom prompts for Conversation Starter that makes use of a preset prompt, combining it with the agent's answer.
12.0 (August 2024)
Framework upgrade
11.0 (April 2024)
- Performance improvements.
- App logo change.
10.0 (January 2024)
- Manual override for translation language
- Increased usage limits for Rephrase and Translate
- UI improvements to Rephrase and Ask GPT
9.0 (December 2023)
Increased limit to 2000 characters for language translation feature.
8.0 (September 2023)
Automatically fetches product credentials on Installation
7.0 (August 2023)
- Under the hood improvements to stability
- Improved telemetry for better customer support
6.0 (July 2023)
- Feature: Customize Conversation Starter prompts with custom prompts.
- Feature: Introducing placeholders in Conversation Starter and Ask GPT
5.0 (June 2023)
- Introducing Translate: Translate your response to the language of the customer (with auto-detect).
- Feature: Do away with your OpenAI token. The app now uses its own token.
- Enhancement: Enhanced word limit of 16k for conversation summary.
- Enhancement: Insert conversation summary as a private note.
4.0 (June 2023)
- Introducing Ask GPT: Provide your own prompt to gerenate a response.
- Bugfix: Fixed alignment issues in conversation summary and rephrase
3.0 (May 2023)
Multi-lang support for Conversation Starter, Rephrase and Conversation Summary
2.0 (May 2023)
- Stability and bug fixes.
- Better error reporting when an action fails.