AI Smart Assist (Multi-lang) – powered by ChatGPT - helps your agents save time and effort by streamlining your support processes. Your customer support agents will be able to: - Respond faster with conversation starter (customizable) - Rephrase (improve) text - Summarize entire conversation (including customer and agent replies) - Ask GPT: use your own prompts - Translate text (with auto-detect) ------------------------------------------------------ ✨ Custom Prompts ✨ With custom prompts in Conversation Starter you can now - Create your own prompts that are unique to your business - Use placeholders to pull relevant data into your prompt - Deploy your custom prompts to all your agents https://bit.ly/PromptGuideAISmartAssist ------------------------------------------------------ How does it benefit your business? ⭐️ Increases agent productivity ⭐️ Improves customer satisfaction ⭐️ Serves customers in their language ------------------------------------------------------ Respond: Presents the agent with preset options to quickly respond to the customer. Rephrase: Automatically detects the language of the text provided and rephrases it in the same language. Translate: Automatically detects the target language from the ticket description and translates the given text to that language. Summarize: Generates a summary of the ticket description along with the customer and agent replies in the language of the agent. Ask GPT: Uses the text provided by you to prompt GPT for a response.

To install this app you will need to validate your Freshdesk account. ➡ Freshdesk Domain: Entire domain name of your Freshdesk account. For example, contosoapp.freshdesk.com. ➡ Freshdesk API Key: How to find your API Key? https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 1. Login in to your Freshdesk account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshdesk account Verify your Freshdesk credentials and click Install.