Freshworks Marketplace

App cover art submitted by the app developer that represents the app

AI powered agent assistant using ChatGPT. Respond, rephrase, translate, research, summarize and more

Paid

4.0 (3)

13 installs

Not governed by Freshworks Freddy AI

As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

AI Smart Assist (powered by ChatGPT) - helps your agents save time and effort by streamlining your support processes. Your customer support agents will be able to: - Respond faster with a conversation starter (customizable) - Rephrase (improve) text - Summarize the entire conversation (including customer and agent replies) - Ask GPT: use your own prompts - Translate the text (with auto-detect) ------------------------------------------------------ ✨ Dark theme ✨ Dark theme reduces eye strain for support agents, offering a sleek, modern interface that's easier on the eyes during long shifts. ------------------------------------------------------ ✨ Custom Prompts ✨ With custom prompts in Conversation Starter, you can now - Create your own prompts that are unique to your business - Use placeholders to pull relevant data into your prompt - Deploy your custom prompts to all your agents https://bit.ly/PromptGuideAISmartAssist ------------------------------------------------------ How does it benefit your business? ⭐️ Increases agent productivity ⭐️ Improves customer satisfaction ⭐️ Serves customers in their language ------------------------------------------------------ Choose from among multiple options to insert responses into the ticket: ⭐️ Insert in reply editor ⭐️ Insert in note editor ⭐️ Create a private note ⭐️ Append to ticket description ⭐️ Prepend to ticket description ⭐️ Create a note (for Change request) ------------------------------------------------------ Works with the following kinds of tickets: - Ticket - Change - Major Incident ------------------------------------------------------ If you need any modifications, then please reach out to us. We are happy to adjust the app as per your requirements (paid service). Email support@taroo.in with your requirements.

4.0

13 installs

Martin Weakley

7 months ago

The translation abilities fell well short of what is needed for translating tickets. 1. language dropdown showed all languages, and we could not limit it to the ones we work with. 2. We need inline translations, not copy paste, for tickets that we work with. The Japanese specialist works a ticket then sends to HQ we have to copy paste portion by portion to see what was said.

App Developer

7 months ago

The app offers the option to provide a custom prompt making use of placeholders for ticket fields and user properties. In addition to this, there are several ways in which you can automatically insert the response into the ticket as 1) A reply 2) A private note 3) Append it to the ticket description 4) Prepend it to the ticket description. Please contact support@taroo.in and we will help you customize the app to your unique requirements.

Chanile Sebastian

8 months ago

Great app! Works very well with the translation which we only use it for and other great functions are also available in the app but are disabled since we don't need them right now. Gets the job done quick and easy with the translation and great help and support from app developer. Helped us quickly with customization and new features in the app.

To install this app, you will need to validate your Freshservice account. ➡ Freshservice Domain: Entire the domain name of your Freshservice account. For example, contosoapp.freshservice.com. ➡ Freshservice API Key: How to find your API Key? 1. Login into your Freshservice account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshservice account Verify your Freshservice credentials and click Install.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Yes

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Yes

What End-User data does your app collect/process?

- Ticket: subject, description - Agent: name, job title, language - User: name, language - User and agent replies

What is the purpose of collecting/processing the data?

The app collects the data in order to process it with generative AI models and get responses.