AI Smart Assist (Multi-lang)
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
AI powered agent assistant using ChatGPT. Respond, rephrase, translate, research, summarize and more
Published by Taroo(about 2 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
AI Smart Assist (powered by ChatGPT) - helps your agents save time and effort by streamlining your support processes.
Your customer support agents will be able to:
- Respond faster with a conversation starter (customizable)
- Rephrase (improve) text
- Summarize the entire conversation (including customer and agent replies)
- Ask GPT: use your own prompts
- Translate the text (with auto-detect)
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✨ Dark theme ✨
Dark theme reduces eye strain for support agents, offering a sleek, modern interface that's easier on the eyes during long shifts.
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✨ Custom Prompts ✨
With custom prompts in Conversation Starter, you can now
- Create your own prompts that are unique to your business
- Use placeholders to pull relevant data into your prompt
- Deploy your custom prompts to all your agents
https://bit.ly/PromptGuideAISmartAssist
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How does it benefit your business?
⭐️ Increases agent productivity
⭐️ Improves customer satisfaction
⭐️ Serves customers in their language
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Choose from among multiple options to insert responses into the ticket:
⭐️ Insert in reply editor
⭐️ Insert in note editor
⭐️ Create a private note
⭐️ Append to ticket description
⭐️ Prepend to ticket description
⭐️ Create a note (for Change request)
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Works with the following kinds of tickets:
- Ticket
- Change
- Major Incident
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If you need any modifications, then please reach out to us. We are happy to adjust the app as per your requirements (paid service). Email support@taroo.in with your requirements.
12 installs
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To install this app, you will need to validate your Freshservice account.
➡ Freshservice Domain: Entire the domain name of your Freshservice account. For example, contosoapp.freshservice.com.
➡ Freshservice API Key: How to find your API Key?
1. Login into your Freshservice account
2. Click on your profile picture on the top right and select 'Profile Settings'
3. In the sidebar on the right, you will find the API Key
4. Copy-paste this and verify your Freshservice account
Verify your Freshservice credentials and click Install.
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
- Ticket: subject, description
- Agent: name, job title, language
- User: name, language
- User and agent replies
What is the purpose of collecting/processing the data?
The app collects the data in order to process it with generative AI models and get responses.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Microsoft Azure
Domain
https://azure.microsoft.com/
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
Generative AI
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
The data is encrypted using SSL as it is transmitted using HTTPS REST API protocol standards.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History9.0 (October 2024)
- Bug fix: UI issue with icons in dropdown
8.0 (October 2024)
- Support for Change request.
- Support for Dark theme.
- Updating tooling and dependencies.
7.0 (April 2024)
- Updated logo
- Added a new action to prepend text to description.
- Performance improvements.
6.0 (March 2024)
Feature: Include custom fields in requested items of a service request.
Bug Fix: Bypass mandatory ticket fields validation while appending text to description.
5.0 (March 2024)
Introducing Insert Actions.
Choose how you would want to insert the response from ChatGPT into the ticket.
Pick from the following actions:
1. Insert in reply editor
2. Insert in private note editor
3. Add a private note
4. Append to ticket description
4.0 (January 2024)
- Manual override for translation language.
- Increased usage limits for Rephrase and Translate.
- UI improvements to Rephrase and Ask GPT.
3.0 (December 2023)
Increased translation limit to 2000 characters.
2.0 (September 2023)
Automatically pre-fill product credentials on Install