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AI Translate Buddy (Multi-lang)

AI powered translation with automatic language detection (manual override)
Paid
ai-apps management badgeNot governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewReviewsHow to install?Privacy & SecurityNew
Features - Type text in any language. - Automatically determines the source language and target language. - Uses AI to identify the target language from the ticket description text. - Agent can override the target language by choosing from several options. - Translates the given text into the customer's language seamlessly. Benefits → Improved customer satisfaction: Customers will appreciate being able to communicate with support agents in their native language, leading to improved satisfaction and loyalty. → Increased efficiency: With automatic language detection and translation, support agents can communicate with customers quickly and efficiently, reducing resolution times and increasing productivity. → Increased accessibility: The app allows support agents to communicate with customers who speak different languages, making your business more accessible to a wider audience. → Accurate translations: The app uses ChatGPT to provide accurate translations, ensuring that the meaning of the original text is not lost in translation. → Cost-effective: By using AI Translate Buddy, you can reduce the need for hiring multilingual support staff, making it a cost-effective solution for businesses of all sizes. In case you have a specific requirement or you would like to have higher daily limits, write to support@taroo.in. Note: Works on all modern browsers (Chrome, Edge, Firefox, Safari)
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To install this app, you will need to validate your Freshdesk account. ➡ Freshdesk Domain: Entire the domain name of your Freshdesk account. For example, contosoapp.freshdesk.com. ➡ Freshdesk API Key: How to find your API Key? https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 1. Login into your Freshdesk account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshdesk account Verify your Freshdesk credentials and click Install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Ticket description
What is the purpose of collecting/processing the data?
Detecting the language of the ticket
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Azure OpenAI
Domain
https://azure.microsoft.com/en-us/products/ai-services/openai-service
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
Generative AI capabilities required for text translation
Third Party 2
Name of the third party
Azure Translation Service
Domain
https://azure.microsoft.com/en-us/products/ai-services/ai-translator
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
Language detection
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
The app uses SSL to transfer data using HTTPS REST APIs only.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
* Charges may apply from the app developer.
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