Installing the Aircall app with Freshsales will let you: 1. View caller details at a glance With Aircall’s Insight Cards, caller details appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals so you can tailor your response. If the caller does not yet have a record in Freshsales, a new Lead will automatically be created. 2. Go to Lead, Contact, or Deal page in one-click Link directly to the Lead or Contact page and the Deal page. No need to spend time searching for the right record. 3. Log calls automatically Reps save time on every call by getting rid of manual data entry. All calls are automatically logged as Call Activities along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording.