Airtel IQ integration for Freshdesk is a solution that seamlessly integrates Airtel IQ's cloud telephony services with Freshdesk's customer support platform. This integration allows user to use click-to-call functionality directly from the Freshdesk dashboard, making it easy to initiate outbound calls to customers from dashboard or tickets with robust communication capabilities. The integration also provides incoming call notifications, which appear as pop-up windows on the user's screen, displaying information about the caller, such as their name and contact information. When a call is received or initiated, the integration automatically generates a ticket in Freshdesk against the call. This helps to ensure that all calls are tracked and followed up on, even if they are missed or not answered. In addition, the integration allows for call details and recordings to be updated automatically to the corresponding tickets, enabling agents to easily review previous calls with customers and refer back to specific details discussed during those calls. The integration also offers call control features, such as the ability to place a caller on hold, unmute, or mute during a live call, which can help agents to better manage their calls and provide a better customer experience. Finally, the integration also allows missed calls to be added under tickets, ensuring that all calls are tracked and accounted for, and making it easier for agents to follow up with customers who may have not been able to connect during the initial call. Overall, the Airtel IQ integration for Freshdesk provides a powerful set of tools for managing calls and ensuring a seamless customer support experience.