Airwatch app in Freshservice lets organizations sync their mobile and computer devices managed by Airwatch into Freshservice asset management. The app allows organizations to view health information of all their devices in Freshservice and provides agents with the information they need to perform their service desk operations efficiently. Benefits of Airwatch app integration: 1. Acts as a one-stop shop for asset managers for all their devices in Freshservice, which are fetched from Airwatch. 2. It helps the asset manager gather insights about asset health information. 3. With this application, the selected users can perform actions from Freshservice like Lock, Clear passcode, etc. 4. Bring in better visibility into the issue faced by the end-user (in the form of a ticket) by identifying the devices the end-user has. 5. It allows to sync the devices from Airwatch account to Freshservice

1. Head over to the Admin tab in Freshservice. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get More Apps”. 3. When you find the Airwatch app, simply click on the icon and hit install. 4. Enter the below details. Freshservice Domain Name Freshservice API Key Airwatch Host Airwatch Tenant Code Airwatch username and password 5.Refer this Article on how to fetch the Freshservice API key. https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key 6. Click the login button and setup mapping between Airwatch and Freshservice fields for Computer and Mobile. 7. Click the Map fields button and now select the sync frequency desired with the default being weekly. 8. Click on Install