Sandeza's ARTA empowers your customer support team with a cutting-edge integration of Amazon Connect and Freshdesk. Simplify workflows, improve efficiency, and deliver exceptional customer experiences—all with a single, powerful solution. Overview Sandeza's ARTA revolutionizes customer support by integrating Amazon Connect with Freshdesk through a custom-built softphone. This feature-rich solution enhances efficiency and delivers seamless customer interactions. Key Features Caller Identification – Displays caller's name for recognized contacts. Identifies unknown callers with manual ticket creation option. Highlights active tickets bases on Caller Identification. Auto-creates new tickets for first-time callers. Ticket Updates – Automatically logs detailed call information to relevant tickets. Includes Amazon Connect log references. Call History – Display the last 25 call records. Enable outbound calls directly from call history. Create new contacts from call history numbers. Outgoing Calls – Click-to-dial functionality from contact numbers. Call initiation directly from ticket pages. Other Utilities – Search contacts from the dial pad. Update availability status. Send call logs for troubleshooting. Benefits Productivity – Quicker Access of Customer Information. Single Pan operations for Ticket updates. Call logs into one unified platform. Customer Experience – Real-time history data enable quicker reference. Intuitive Features for efficient customer interactions. Documentation – Captures every interaction automatically for accurate and detailed ticket management.