Amazon Connect
Verified by FreshworksEnhance your customer engagement through seamless integration with Amazon Connect telephony.
Published by sandeza-inc(about 11 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Amazon Connect is a powerful contact center solution by AWS. It provides a web-based softphone for agents. The custom contact control panel (CCP) offers interesting features such as:
· Click to Dial
. Inbound call
· On-Screen Caller Information
· Call Mute/Unmute
· Shows Detailed Call Information from Amazon Connect's contact search
. Call merge/Transfer using Quick Connect
. Adding Call Notes
29 installs
Sign in to review app
1
5
4
3
2
1
Before Installing the application in Freshworks, please go to Amazon Connect Instance, under Approved Origin whitelist the below domains:
Freshworks domain: https://xyz.myfreshworks.com
Freshworks Iframe: https://d3h0owdjgzys62.cloudfront.net
AWS CloudFront: https://d3o06btwlgv20m.cloudfront.net
After approving the above domains, Install the application with the below details:
. Freshworks CRM domain & API key
. Freshchat domain & API key
. Amazon Connect Instance domain
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.