Seamless Voice and Chat integration, optimize Agent’s productivity and customer support experience with Sandeza's ARTA—the ultimate Amazon Connect and Freshdesk integration app designed to transform every interaction into a seamless experience Sandeza's ARTA revolutionizes customer support by seamlessly integrating Amazon Connect and Freshdesk, combining powerful voice and chat capabilities with Freshdesk's ticketing system. This integration simplifies workflows, enhances agent productivity, and delivers exceptional customer experiences. Key Features : Voice Calls – Seamlessly manage inbound and outbound calls. Features include call transfer, external call initiation, and detailed notetaking for every interaction. Chat Support – Provide real-time support with chat transfer, multimedia attachments, and ticket creation during live chats. Ticketing – You can Create and update tickets directly during calls or chats for comprehensive issue tracking and resolution. Multi-Channel Support – Switch between voice and chat to provide a flexible Agent environment across channels to improve productivity. Customizable Settings – Customizable by Workflow, Business Functions and Automate the responses and resolutions. Benefits : Efficiency – Consolidates voice, chat, and ticketing into a single, unified platform, reducing agent workload and saving time. Customer Experience – Enables seamless communication across channels, ensuring customers receive timely and effective support. Collaboration - Facilitates teamwork with call transfers, real-time multimedia sharing, and efficient resource allocation. Comprehensive Documentation – Automatically captures and logs every customer interaction for accurate records and future reference.