Amazon EventBridge
Verified by FreshworksHelps you with pushing the Freshdesk events to Amazon Eventbridge.
Published by Freshworks(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Freshworks connector to Amazon EventBridge allows streaming events in the Freshworks’ products to AWS services .
With minimal configuration and setup, the Freshworks products’ events are exported in real time, to AWS, allowing businesses to build on top of their customer data. This also helps analyze data and leverage diverse AWS services such as amazon S3, firehose, Kinesis, Lambda, SNS, SQS, and so on, to provide a seamless customer experience.
100+ installs
Sign in to review app
5
5
4
3
2
1
1. Retrieve your AWS Account ID:
a. From your Amazon Eventbridge page, navigate to Events > Partner event sources > Freshworks, and click Setup. Your AWS
account ID is displayed in the Copy your AWS account information section.
b.Click Copy.
2. Navigate to the Freshworks product’s app installation page and click on the AWS Eventbridge app. The Settings page is displayed. Enter appropriate values in the following fields and click Install.
a. AWS Account ID: Paste the ID copied in the previous step.
b. Events: Select the Freshworks events that must be pushed to Eventbridge.
c. Region: Select the region to push the events to.
If the app is successfully installed, a success message is displayed and an event source is created in the AWS Eventbridge page.
3. Activate the Freshworks event source:
a. From your Amazon Eventbridge page, navigate to Events > Partner event sources. The event source corresponding to the
Freshworks product (for which the Eventbridge app is installed) is listed with the status as Pending.
b. Select the event source and click Associate with event bus. The status of the event source changes to Active.
4. Create custom rules and associate a target for the events sent to the Eventbridge.
To disconnect your Eventbridge from a configured eventsource, navigate to the Freshworks marketplace page and uninstall the AWS Eventbridge app.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History7.0 (April 2023)
Support for the following new events is enabled
Event Details: onAgentCreate, onAgentUpdate, onAgentDelete
6.0 (February 2022)
No release notes found
5.0 (September 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found