Ameyo XTRM for Freshsales
Verified by FreshworksCommunicate seamlessly with your customers and achieve maximum contact center efficiency.
Published by Drishti Soft Solution Private Ltd(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Ameyo (https://www.ameyo.com/) is a leading customer engagement technology company helping businesses across industries to connect with their customers and serve them for sales, customer services and marketing.
Ameyo integration with Freshsales installs in your Freshsales account and can be easily accessed to place and receive calls. It offers multiple features for contact center agents:
- Manual dial
- Inbound call
- Power dialing with multiple algorithms
- Set Availability status
- Set Auto Call status
- CTI Pop Up
- Call controls such as Hold/Mute
- Transfer calls
- Conference calls
- Dispose calls
- Passing call details to Freshsales
- Schedule Callbacks and more.
Ameyo offers high configurability for Contact Center Administrators to suit varied business use cases. Supervisors can access live monitoring, rich dashboards and reports to closely observe the operations and performance.
Both cloud and on-premise deployments are available. Contact us to know more: https://www.ameyo.com/request-demo
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Step 1: Go to Freshsales Marketplace and install this app in your Freshsales account.
Step 2: Provide the following information:
- Your Freshsales Account URL: it is the fresh sales domain in which you are installing the Ameyo App. E.g.: ameyo-supportdesk.freshdesk.com
- Your Ameyo Server Domain: It is the Ameyo domain of the customer which was created when we set up a contact center on our side. e.g.: https://cxdemo.ameyo.com:8443
- API Key: To get this, you need to go to the profile settings of your fresh sales account and click on the view API key.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.