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AmplifyReach FAQ Chatbot
AmplifyReach Chatbot instantly answers FAQ / Knowledge Base hosted on Freshdesk CRM
Published by AmplifyReach(about over 6 years ago)
Supported for
AmplifyReach Solution provides Conversational Automation Platform for Sales, Marketing & Support Teams. A smarter AI driven Digital Experience for next generation on-demand Customer Engagement.
AmplifyReach Chatbot can instantly answers customer questions for FAQ / Knowledge Base hosted on Freshdesk CRM
- Reuse your existing FAQ / Knowledge Base
- Chatbot provides answers accurate and reliable
- Chatbot has the ability to distinguish between FAQ and active task enabling Chatbot to answer FAQ questions in between a custom conversation
App Details
Categories
Developer Resources
Marketplace Resources
Please visit for detail documentation: https://amplifyreach.com/resources/chat-bot/faq-chatbot.html
On Freshdesk:
1. Login to your Freshdesk account Note your Domain URL, eg: https://youraccount.freshdesk.com/
2. Go to “Profile Settings”
3. Find and copy your “API key”
Knowledge Base
1. Export Knowledge Base from Freshdesk System, in the below excel format
1.1 Title: Title to be displayed in the FAQ overlay
1.2 Question: Frequently asked question list
1.3 Answer: Frequently asked answers for the respective questions
1.4 Link: Business page FAQ URL if you want customer to take to your knowledgebase (FAQ page)
* Note: Coming soon auto importer of Knowledge Base from your Freshdesk account into AmplifyReach Solution.
On AmplifyReach:
1. Go to Bot Studio -> My Conversations from the left menu.
2. Click on KNOWLEGEBASE option
3. Click on Add new KNOWLEGEBASE to open a new knowledgebase wizard
4. Import Knowledge base excel file
5. Configure the Knowledge base as per documentation
6. Add the Knowledge base to the conversation
7. Test & Refine
8. Go Live
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
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