Accomplish the integration of multiple messaging services with Freshdesk using a single application. This way you can connect and switch between your desired SMS providers as and when required. Send individual and bulk messages to Freshdesk contacts, reply to Freshdesk Tickets and access the history of messages sent and received within the Ticket. Create message templates to send pre-defined messages instantly. Receive real-time notifications within the application and enable desktop notifications for multiple users for your incoming messages. Access the chats with each contact and view all the conversations held using the SMS provider within the inbox. Send automated messages by creating workflows in Freshdesk. The Freshdesk admin can allow users to use a shared account with the SMS provider and complete the authorization in a click. View the analytics of the usage of each SMS provider through the application. Simplify interactions using preferred messaging services through the various features available, based on the SMS provider used. Supported SMS Providers: - Twilio https://www.twilio.com/ - MessageBird https://messagebird.com/ - RingCentral https://www.ringcentral.com/ - Pinnacle https://pinnacle.in/ - Karix https://www.karix.com/ - Telebu https://www.telebu.com/ -Rivet https://rivet.solutions/ -Mtalkz https://mtalkz.com/ -RouteMobile https://routemobile.com/ -Textlocal https://www.textlocal.com/ - Clickatell https://www.clickatell.com/ -Grapevine https://www.grapevinegroup.co.za/ - Vonage https://www.vonage.com/ - Telnyx https://telnyx.com/ - Sinch https://www.sinch.com/ - MSG91 https://msg91.com/ - Kaleyra https://www.kaleyra.com/ - Burst SMS https://burstsms.com/ -ClickSend https://www.clicksend.com/ - Exotel https://exotel.com/ - BulkSMS https://www.bulksms.com/ - Plivo https://www.plivo.com/ - Gupshup https://www.gupshup.io/ - TextMagic https://www.textmagic.com/