Setting up an App Reviews Integration with Freshdesk Get Reviews 1. Open Integrations List page, select an app; 2. Choose Freshdesk integration and click “+Add integration”; 3. Type an email from your Freshdesk account. To find it go to your Freshdesk -> Admin; 4. Choose Support Channels -> Email; 5. You will see a sign “Global Support Emails”. Copy the email that will be right below your company name and paste into the “Email” text field in AppFollow account; 6. Choose which reviews you want to receive: all, featured, only negative or positive ones (mark the number of stars) or import history; 7. Click “Add integration”. Reply to Reviews 1. As soon as you've set up the integration, you will start getting new and updated app reviews. • Reviews contain details on: • The app store a review came from; • Full name of a device (for Google Play only); • Country or device language and the detected language of the review; • Count words in a review. To reply to reviews from Freshdesk, you need to connect Reply to Reviews integration with the App Store Connect and the Google Play Console first. Once the integration is set, open a ticket, click "Reply" and type your comment and click "Send". Your reply will be published in the store. A video instruction can be found here: https://help.appfollow.io/article/345-freshdesk-integration-get-reviews-and-send-your-responses