Freshworks Marketplace

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Appointment Reminder

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Remind customers about their upcoming appointments with field technicians through this app.
Published by Freshworks(about 5 years ago)
Free
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100+
Version History
Version 2.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Through this app, when a Service Task is created for a ticket, a reminder email about the field technician's visit can be sent to the customer who created the ticket. This ensures that the customer is aware about their appointment with the field technician. The app lets you customize the time the reminder email is sent via the app settings. You can also schedule multiple reminders for a single ticket lest the customer forget about his appointment.
1. In the Installation page, verify your login with the Domain Name and API Key. 2. Next, select the email address from which the reminder email needs to be sent 3. Fill in the required fields. You can add various placeholders to the email body, as required. 4. Choose the recipient category for the escalation email in the “Applicable for” dropdown. You can then create multiple email templates to suit each sub-category. Note: The primary category setting is common for all emails. 5. You can now install the app; the reminder email will be sent to your customer.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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