By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Through this app, when a Service Task is created for a ticket, a reminder email about the field technician's visit can be sent to the customer who created the ticket. This ensures that the customer is aware about their appointment with the field technician.
The app lets you customize the time the reminder email is sent via the app settings. You can also schedule multiple reminders for a single ticket lest the customer forget about his appointment.
1. In the Installation page, verify your login with the Domain Name and API Key.
2. Next, select the email address from which the reminder email needs to be sent
3. Fill in the required fields. You can add various placeholders to the email body, as required.
4. Choose the recipient category for the escalation email in the “Applicable for” dropdown. You can then create multiple email templates to suit each sub-category. Note: The primary category setting is common for all emails.
5. You can now install the app; the reminder email will be sent to your customer.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
2.0 (April 2021)
No release notes found
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.