Assembled
Integrate Freshchat with Assembled to manage your workforce
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Assembled app allows you to send conversation and agent activity data to perform Scheduling, Forecasting, and monitor Agent adherence
1. The admin has to enter their Assembled API key on the app. To get the API Key, on Assembled,
navigate to Settings → API page [https://app.assembledhq.com/settings/api]
2. Admins would be able to choose the data that needs to be synced from Freshchat:
a. Sync Freshchat Agents:
1. Ensures that users who are both part of Freshchat and Assembled are mapped for data to
be sent. The email ID of the agent will be used for integration/agent alias in Assembled
2. Once the toggle is enabled, click on ‘Sync agents’ for the sync to happen
3. If you add new agents to Freshchat, go to the manage apps section, click on 'Edit Settings',
and then click on 'Sync agents'.
b. Sync Freshchat Agent Status:
This option sends the real-time availability status of agents to calculate Occupancy and
Adherence.
c. Sync Freshchat Conversations:
Send conversation data to Assembled for scheduling and forecasting
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Info
Published by Freshworks
about 9 months ago
Version: 1.0 Version History
Supported for
Categories
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Version History
This is the first version. Release notes not yet available.