The Assembled app allows you to send conversation and agent activity data to perform Scheduling, Forecasting, and monitor Agent adherence

1. The admin has to enter their Assembled API key on the app. To get the API Key, on Assembled, navigate to Settings → API page [https://app.assembledhq.com/settings/api] 2. Admins would be able to choose the data that needs to be synced from Freshchat: a. Sync Freshchat Agents: 1. Ensures that users who are both part of Freshchat and Assembled are mapped for data to be sent. The email ID of the agent will be used for integration/agent alias in Assembled 2. Once the toggle is enabled, click on ‘Sync agents’ for the sync to happen 3. If you add new agents to Freshchat, go to the manage apps section, click on 'Edit Settings', and then click on 'Sync agents'. b. Sync Freshchat Agent Status: This option sends the real-time availability status of agents to calculate Occupancy and Adherence. c. Sync Freshchat Conversations: Send conversation data to Assembled for scheduling and forecasting