Integrate Freshchat with Assembled to manage your workforce
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
The Assembled app allows you to send conversation and agent activity data to perform Scheduling, Forecasting, and monitor Agent adherence
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1. The admin has to enter their Assembled API key on the app. To get the API Key, on Assembled,
navigate to Settings → API page [https://app.assembledhq.com/settings/api]
2. Admins would be able to choose the data that needs to be synced from Freshchat:
a. Sync Freshchat Agents:
1. Ensures that users who are both part of Freshchat and Assembled are mapped for data to
be sent. The email ID of the agent will be used for integration/agent alias in Assembled
2. Once the toggle is enabled, click on ‘Sync agents’ for the sync to happen
3. If you add new agents to Freshchat, go to the manage apps section, click on 'Edit Settings',
and then click on 'Sync agents'.
b. Sync Freshchat Agent Status:
This option sends the real-time availability status of agents to calculate Occupancy and
Adherence.
c. Sync Freshchat Conversations:
Send conversation data to Assembled for scheduling and forecasting
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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