Atlassian Jira for Conversation Inbox
Verified by FreshworksCreate, link and view associated issues for contextual information right from the agent inbox.
Published by Spritle(about 3 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
With the Freshchat-Jira integration, users can perform various actions from the Freshchat inbox without having to switch applications:
Create new Jira issues from Freshchat
Search for any Jira issue using the issue ID or Summary from Freshchat
Link existing issues to any Freshchat conversation
View a list of linked Jira issues for a particular conversation
View complete details directly on Jira with a single click
Connecting Your Jira Account:
After clicking 'Install,' you can authenticate your Jira account. Ensure you have admin access to the account that you need to connect.
Connecting Your Freshchat Account:
1. Enter your Freshchat domain URL in the format yourcompany.freshchat.com. You can obtain this by navigating to Admin → API Settings → Your Chat URL.
2. Enter your Freshchat API key. This can also be found in the API settings from the previous step.
Configure:
1. Choose up to 10 Jira fields to display in the inbox.
2. Select the Jira projects from which agents can link, create, or view Jira issues.
3. Configure the sync settings by selecting which updates should be sent to Freshchat/Jira.
For more information about the app, visit https://crmsupport.freshworks.com/en/support/solutions/articles/50000009731
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History5.0 (October 2024)
1. Sync has been fixed <> From Freshchat to JIRA.
2. Screenshots and logos are updated.
4.0 (March 2024)
The second version of the application incorporates enhanced functionalities, including advanced field configurations and synchronization settings.
3.0 (November 2023)
Bug Fixes:
1. Multiselect dropdown issue
2. Showing valid error message while issue creation
2.0 (September 2023)
Bug fix: Crayons package issue fixed