Freshworks Marketplace

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Create, link and view associated issues for contextual information right from the agent inbox.

Free

56 installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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How to install?

Privacy & Security

New

With the Freshchat-Jira integration, users can perform various actions from the Freshchat inbox without having to switch applications: Create new Jira issues from Freshchat Search for any Jira issue using the issue ID or Summary from Freshchat Link existing issues to any Freshchat conversation View a list of linked Jira issues for a particular conversation View complete details directly on Jira with a single click

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Connecting Your Jira Account: After clicking 'Install,' you can authenticate your Jira account. Ensure you have admin access to the account that you need to connect. Connecting Your Freshchat Account: 1. Enter your Freshchat domain URL in the format yourcompany.freshchat.com. You can obtain this by navigating to Admin → API Settings → Your Chat URL. 2. Enter your Freshchat API key. This can also be found in the API settings from the previous step. Configure: 1. Choose up to 10 Jira fields to display in the inbox. 2. Select the Jira projects from which agents can link, create, or view Jira issues. 3. Configure the sync settings by selecting which updates should be sent to Freshchat/Jira. For more information about the app, visit https://crmsupport.freshworks.com/en/support/solutions/articles/50000009731

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?