Freshworks Marketplace

Manage and download all ticket attachments from a single location within Freshdesk.

Free

3.9 (39)

2.6k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

The Attachments Manager app centralizes ticket attachments, allowing agents to view, manage, and download all attachments from one location. It streamlines handling attachments within Freshdesk, making it easier for agents to stay organized.

3.9

2.6k installs

Dan Skemp

2 months ago

It only lets you work with an attachment when you open a ticket, then you can download. You cant mass download/export attachments.

Out Office

3 months ago

Very helpful, but would like to see the date the attachment is associated with.

Cristian Custodio

3 months ago

Only allows me to download first file when I select all cant download all with one click

Ganna Kosianenko

6 months ago

If the customer submits several attachments with the same name, only the last attachment will be visible in the list. The other ones need to be traced in the ticket manually.

Quick Steps for Installation: 1. On the Attachments Manager app page in Freshdesk, click "Install." 2. Enter your Freshdesk URL and API key. 3. Configure the app settings, including restrictions on deleting attachments. 4. View and manage attachments directly from the widget. 5. Download all attachments with a single click.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?