Freshworks Marketplace

Have complete control over all ticket attachments with this interactive attachments manager widget.

Free

3.9 (38)

2.5k installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

Install

Overview

Reviews

How to install?

Privacy & Security

New

This app allows you to organize all your ticket attachments, access them from one common location and download all the attachments. Once installed, the app can perform the following tasks without leaving Freshdesk: 1. View all attachments within the widget 2. Restrict agents from deleting the attachments of the ticket 3. Agents can download all the attachments in a single click 4. Display tags for tickets when a ticket/conversation is created with attachments 5. Agents can add existing attachments within the ticket directly from the attachment manager app Make life easier with the help of the Attachments Manager app. Write to us for any feedback.

3.9

2.5k installs

Dan Skemp

about 1 month ago

It only lets you work with an attachment when you open a ticket, then you can download. You cant mass download/export attachments.

Out Office

about 2 months ago

Very helpful, but would like to see the date the attachment is associated with.

Cristian Custodio

2 months ago

Only allows me to download first file when I select all cant download all with one click

Ganna Kosianenko

5 months ago

If the customer submits several attachments with the same name, only the last attachment will be visible in the list. The other ones need to be traced in the ticket manually.

After clicking the install button, 1. In the Settings page, you will need to enter your Freshdesk subdomain and API key to authenticate 2. After the Freshdesk authentication, you will need to check attachments and tags option 3. Once that's done, click the Install button to finish the installation You are now good to go!

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?