Key features: 1. Sidebar attachment search: Easily locate attachments within the sidebar. 2. Filter and sort options: Filter search results by type or sort them by name or date. 3. Preview without downloading: View attachments directly within Freshdesk / Freshservice without downloading. 4. Download flexibility: Download single attachments or all at once for convenience. 5. Format support: Supports all regular formats such as xlsx, xls, pdf, docx, doc, ods, csv, svg, png, jpg, jpeg, mp3, mp4, mov. 6. Conversation thread attachment: Attach files directly within conversation threads for efficient communication. 7. Selective format display: Choose specific file formats to be displayed within the widget for easier access and organization. 8. File type (pdf, jpeg, png, jpg, etc.): Filter attachments by file type for quicker identification and retrieval. For Freshdesk : 1. Restrict agents from deleting the attachments of the ticket 2. Display tags for tickets when a ticket/conversation is created with attachments For Freshservice : 1. Display tags for tickets when a ticket/conversation is created with attachments