Maximize control over ticket attachments: Download, filter, sort, and preview swiftly
Paid
11 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviewsPrivacy & SecurityNew
Key features:
1. Sidebar attachment search: Easily locate attachments within the sidebar.
2. Filter and sort options: Filter search results by type or sort them by name or date.
3. Preview without downloading: View attachments directly within Freshdesk / Freshservice without downloading.
4. Download flexibility: Download single attachments or all at once for convenience.
5. Format support: Supports all regular formats such as xlsx, xls, pdf, docx, doc, ods, csv, svg, png, jpg, jpeg, mp3, mp4, mov.
6. Conversation thread attachment: Attach files directly within conversation threads for efficient communication.
7. Selective format display: Choose specific file formats to be displayed within the widget for easier access and organization.
8. File type (pdf, jpeg, png, jpg, etc.): Filter attachments by file type for quicker identification and retrieval.
For Freshdesk :
1. Restrict agents from deleting the attachments of the ticket
2. Display tags for tickets when a ticket/conversation is created with attachments
For Freshservice :
1. Display tags for tickets when a ticket/conversation is created with attachments
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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 2.0
Released on Jun 19, 2024
Include the preview formats: XLSX, XLS, ODS, and CSV
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