Say goodbye to the hassle of downloading attachments – Attachment Viewer brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity. This is the free version of the app. We do have an app called Attachment Viewer PLUS with enhanced functionality. Functionalities include: - Retrieving attachments from conversations. - Downloading all attachments on a ticket. - Downloading individual attachments. - Searching for attachments on a ticket. Key Features: Instant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal. Effortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information. Time-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively. Note: This app only displays attachments within the ticket itself. If you wish to view attachments in notes and replies, please use the Attachment Viewer PLUS app available on the Freshworks Marketplace. -- -- -- -- -- This app has been developed by Synerity  (https://www.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions. At Synerity, we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.

1. Install the app from the Freshworks marketplace and navigate to the Configuration > Settings tab. 2. To use the Attachment Viewer app, enter the Freshservice sub-domain and API key. For more information on how to fetch the API key, see https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key.