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Attachment Viewer

Unlock the power of seamless efficiency with our revolutionary Freshservice app Attachment Viewer.
Free
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82 installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Say goodbye to the hassle of downloading attachments – Attachment Viewer brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity. This is the free version of the app. We do have an app called Attachment Viewer PLUS with enhanced functionality. Functionalities include: - Retrieving attachments from conversations. - Downloading all attachments on a ticket. - Downloading individual attachments. - Searching for attachments on a ticket. Key Features: Instant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal. Effortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information. Time-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively. Note: This app only displays attachments within the ticket itself. If you wish to view attachments in notes and replies, please use the Attachment Viewer PLUS app available on the Freshworks Marketplace. -- -- -- -- -- This app has been developed by Synerity  (https://www.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions. At Synerity, we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.
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1. Install the app from the Freshworks marketplace and navigate to the Configuration > Settings tab. 2. To use the Attachment Viewer app, enter the Freshservice sub-domain and API key. For more information on how to fetch the API key, see https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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