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Attachment Viewer

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Unlock the power of seamless efficiency with our revolutionary Freshdesk app Attachment Viewer.
Published by Synerity AB(about 4 months ago)
Free
4.0 (14)
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200+
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Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Say goodbye to the hassle of downloading attachments – "Attachment Viewer" brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity. Key Features: Instant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal. Effortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information. Time-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively. Important Notice: This app only displays attachments within the ticket itself. If you wish to view attachments in notes and replies, please use the Attachment Viewer PLUS app available on the Freshworks Marketplace. This app utilizes Google services (Google Docs Viewer) and Microsoft services (Office Online Viewer) to render and display attachments. This means that attachments may be temporarily cached on Google’s or Microsoft’s servers for viewing purposes. However, files are not stored permanently. For more information on how these services handle data, please refer to: - Google Privacy Policy - Microsoft Privacy Policy -- -- -- -- -- This app has been developed by Synerity  (https://www.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions. At Synerity, we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.
4.0
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200+ installs
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14
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Niall Kenyon
Ralf Brauckhoff
Jason Crow
Administrator CS360
1. Install the app from the Freshworks marketplace and navigate to the Configuration > Settings tab. 2. To use the Attachment Viewer app, enter the Freshdesk sub-domain and API key. For more information on how to fetch the API key, see https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Microsoft, Google
Domain
Microsoft, Google
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
This app uses Google Docs Viewer and Microsoft Office Online Viewer to display attachments. This means that attachments may be temporarily cached on Google’s or Microsoft’s servers for rendering purposes. However, files are not stored permanently. For more details, refer to Google's and Microsoft's privacy policies.
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
Yes
What transfer mechanism is in place to govern those transfers?
This app uses Google Docs Viewer and Microsoft Office Online Viewer to display attachments. These services may process and temporarily cache data on servers located outside of the European Economic Area (EEA). However, files are not stored permanently. Both Google and Microsoft comply with GDPR regulations and provide safeguards for international data transfers. More details can be found in their privacy policies.
Can the End-User data be exported?
Yes
What are the means of exporting this data?
This app does not store or process End-User data itself but relies on Google Docs Viewer and Microsoft Office Online Viewer to display attachments. Since these services temporarily process and cache files for rendering.
What measures are put in place to export the data?
The standard version of the app does not provide any direct export functionality. However, it utilizes Google Docs Viewer and Microsoft Office Online Viewer to display attachments. In the PLUS version of the app, users can download multiple attachments as a ZIP file. This process does not transfer data outside of the user's local environment; the data is simply packaged for download within Freshdesk.
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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