Unlock the power of seamless efficiency with our revolutionary Freshdesk app Attachment Viewer.
Free
3.9 (9)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Say goodbye to the hassle of downloading attachments – "Attachment Viewer" brings you a game-changing feature that allows agents to effortlessly view attachments directly within a sleek and intuitive modal interface. No more time wasted on unnecessary downloads, no more clutter in your system – just a streamlined experience designed for optimum productivity.
Key Features:
Instant Visibility: Gain immediate access to attachments without the need for downloads. Experience a real-time, visual overview directly within the ticket modal.
Effortless Navigation: Navigate through attachments seamlessly, providing a quick and intuitive way for agents to assess and respond to critical information.
Time-saving Efficiency: Maximize productivity by eliminating the extra steps of downloading attachments. Focus on what matters – resolving tickets promptly and effectively.
Note: This app only displays attachments within the ticket itself. If you wish to view attachments in notes and replies, please use the Attachment Viewer PLUS app available on the Freshworks Marketplace.
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This app has been developed by Synerity (https://www.synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.
At Synerity, we are able to help you with your own custom solutions, integrations and apps.
Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.
3.9
100+ installs
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Ralf Brauckhoff
3 months ago
Sometimes a little bit slow, but perhaps it is not the app.
Jason Crow
4 months ago
This app saves us so much time and is easy to use.
Administrator CS360
5 months ago
prompts you to install a version of Attachment Viewer PLUS.No it works
William Cherry
8 months ago
Excellent, it does exactly what it says it does. Shows the files in the right pane and makes it easier to look at docks removing the need to download.
App Developer
5 months ago
Thanks for the positive feedback! We're glad it does what you need.
1. Install the app from the Freshworks marketplace and navigate to the Configuration > Settings tab.
2. To use the Attachment Viewer app, enter the Freshdesk sub-domain and API key. For more information on how to fetch the API key, see https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 4.0
Released on May 29, 2024
No changes in functionality, only modification in the app description text.
Version 3.0
Released on Mar 22, 2024
Bug fix for displaying CSV files and PDF files.
Version 2.0
Released on Mar 19, 2024
New update fixing the issue with PDF files in the app that some users had experienced and reported earlier.
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