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Auto Start Timer

Get the exact time spent on tickets by the agent with the help of the Auto Start Timer app.
Free
3.9 (53)
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1.7k installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
It's important to track the time agents spend on their tickets. Because we all know that "support" is a crucial term in the business manual. With this app, you can track the time precisely for a ticket, and you will know what's stopping you from providing the best solution that your customers deserve. Here you can customize the start and stop statuses for the timer based on your business workflow. For instance, you can select "open" and "pending" status on start status in the configuration page so that when an agent updates the ticket status to one of these statuses, the timer will be started. Since the process is automated, it kicks out every possible error and false time entry.
3.9
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1.7k installs
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Michael Todd
Cameron Read
Yitzchok Braun
opsmgmt luise tiger
1. Enter your Freshdesk API key and Sub-domain (Eg: www.example.freshdesk.com, here "example" will be the sub-domain) and click next. 2. Choose the start ticket statuses for which the timer should start. 3. Choose the stop ticket statuses for which the timer should stop (Note: Timer will be stopped automatically for Closed and Resolved ticket Status). 4. And select whether the entries should be flagged as Billable or not. 5. Select whether the app should toggle the timer while switching the tabs in the browser or not. 6. And lastly, select whether the timer should be logged only if the assigned agent views the ticket. 7. That's all click save and you're good to go. NOTE: 1. That the app will work only on the ticket details page. Changing the status of a ticket from the All tickets page will not trigger the timer. 2. The timer will not be stopped in situations where the agent navigates to another page using Omnibar (sidebar) section directly from the ticket details page. 3. The application will work only if the agent updates the ticket by clicking the update button in the ticket property section. 4. In agent's local machine the time should not be incorrect in order to register a valid time. 5. Actions performed by using shortcuts will not be considered by the application.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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