Get the exact time spent on tickets by the agent with the help of the Auto Start Timer app.
Free
3.9 (53)
1.7k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviewsHow to install?Privacy & SecurityNew
It's important to track the time agents spend on their tickets.
Because we all know that "support" is a crucial term in the business manual.
With this app, you can track the time precisely for a ticket, and you will know what's stopping you from providing the best solution that your customers deserve.
Here you can customize the start and stop statuses for the timer based on your business workflow. For instance, you can select "open" and "pending" status on start status in the configuration page so that when an agent updates the ticket status to one of these statuses, the timer will be started.
Since the process is automated, it kicks out every possible error and false time entry.
3.9
1.7k installs
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53
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Michael Todd
4 months ago
Would be great if you checked for already running timers for that user before starting another timer running; I know this should be a freshdesk limitation that they shouldn't allow multiple running timers on the same ticket for the same user, but like pulling teeth explaining basic logic to them.
Cameron Read
4 months ago
A little buggy at times, but it gets the job done. I really wish that this wouldn't clutter the activities feed on ticket though.
Yitzchok Braun
4 months ago
Works good.
But on some ticket status's it does not automatically stop.
Tried all settings.
opsmgmt luise tiger
10 months ago
Good
1. Enter your Freshdesk API key and Sub-domain (Eg: www.example.freshdesk.com, here "example" will be the sub-domain) and click next.
2. Choose the start ticket statuses for which the timer should start.
3. Choose the stop ticket statuses for which the timer should stop (Note: Timer will be stopped automatically for Closed and Resolved ticket Status).
4. And select whether the entries should be flagged as Billable or not.
5. Select whether the app should toggle the timer while switching the tabs in the browser or not.
6. And lastly, select whether the timer should be logged only if the assigned agent views the ticket.
7. That's all click save and you're good to go.
NOTE:
1. That the app will work only on the ticket details page. Changing the status of a ticket from the All tickets page will not trigger the timer.
2. The timer will not be stopped in situations where the agent navigates to another page using Omnibar (sidebar) section directly from the ticket details page.
3. The application will work only if the agent updates the ticket by clicking the update button in the ticket property section.
4. In agent's local machine the time should not be incorrect in order to register a valid time.
5. Actions performed by using shortcuts will not be considered by the application.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 9.0
Released on Aug 08, 2023
Bug fixes
Version 8.0
Released on Oct 12, 2022
Version 7.0
Released on Nov 15, 2021
Version 6.0
Released on Sep 08, 2021
Version 5.0
Released on Sep 08, 2021
Version 4.0
Released on Sep 06, 2021
Version 3.0
Released on Sep 06, 2021
Version 2.0
Released on Sep 02, 2021
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