1. Enter your Freshdesk API key and Sub-domain (Eg: www.example.freshdesk.com, here "example" will be the sub-domain) and click next. 2. Choose the start ticket statuses for which the timer should start. 3. Choose the stop ticket statuses for which the timer should stop (Note: Timer will be stopped automatically for Closed and Resolved ticket Status). 4. And select whether the entries should be flagged as Billable or not. 5. Select whether the app should toggle the timer while switching the tabs in the browser or not. 6. And lastly, select whether the timer should be logged only if the assigned agent views the ticket. 7. That's all click save and you're good to go. NOTE: 1. That the app will work only on the ticket details page. Changing the status of a ticket from the All tickets page will not trigger the timer. 2. The timer will not be stopped in situations where the agent navigates to another page using Omnibar (sidebar) section directly from the ticket details page. 3. The application will work only if the agent updates the ticket by clicking the update button in the ticket property section. 4. In agent's local machine the time should not be incorrect in order to register a valid time. 5. Actions performed by using shortcuts will not be considered by the application.