Automatically merges tickets with the same subject created by a user within a certain time interval.
Free
4.0 (20)
1k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviewsHow to install?Privacy & SecurityNew
This app brings a much needed functionality where if the same end user raises two or more tickets with the same subject in a short time span, the tickets created after the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will be automatically marked as 'Closed'.)
Note: The primary connector is the email ID.
4.0
1k installs
Sign in to review app
20
5
4
3
2
1
Ludwig Schuster
6 days ago
totaly making the job, BUT why the F is the one who is making the settings is also the agent ? we do have an atomator runing and now one of our agents is getting all the tickets.
Admin Account
2 months ago
60/40
Joseph Aswin
4 months ago
test
Szymon Fraszczak vel Jószczak
4 months ago
Good in general, there could be more filtering options as the time-span as only variable is too limited. If it could be expanded to also tek groups or source into consideration that would be a great improvement.
1. Navigate to the Admin tab in Freshservice.
2. On the Helpdesk Productivity tab, click the “Apps” icon and go to “Get more Apps”.
3. In the Auto Ticket Merger app, enter the API key for the app to be authenticated and the time duration within which you want the tickets to be merged.
4. Click Install.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
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Version History
Version 8.0
Released on Jun 11, 2024
Version 8.0:
- Added support for Workspaces. Only tickets within the same workspace which satisfy the condition will be merged after this update.
Version 7.0
Released on May 08, 2024
Version 7.0
* Minor bug fixes and enhancements in filtering logic.
Version 6.0
Released on Aug 24, 2023
Version 6.0:
Fixed a bug with merging tickets where the subject length exceeded 30 characters.
Version 5.0
Released on Jun 15, 2022
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 15, 2021
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