Automox is a cloud-native endpoint hardening solution that provides a policy driven approach to enforce OS & third-party software patch management, security and device configurations. With Automox integration for Freshservice, you can: ● Sync device information from Automox to Freshservice ● View device health and patch statuses right from within Freshservice ● Patch devices, Deploy software and Enforce device policies from Freshservice Note: The Automox App will be enhanced to include an Advanced mode, which will disable asset sync functionality while continuing to support endpoint actions if Freshservice account is in advance mode. Set up Automox on the Device42 main appliance.

Note: You need an Automox account to integrate Freshservice to Automox. ● Log in to your Freshservice Admin console, navigate to Admin -> Apps and click “Get more Apps” ● Search for the Automox app, click the icon and then click Install. ● Enter your Freshservice domain and API Key. (To get the API Key, click the user profile icon at the top-right corner of the screen, click Profile Settings and copy the API key from the right panel.) ● Enter the Automox API key and click Next. (To get the Automox API Key, got to Automox -> Settings -> API and copy the API Key.) ● Select how often you wish to sync the asset information and enter the organization name. ● Click Install and the app will be installed in your account. The device sync will start immediately. ● Once the devices have synced, you can view the device status and perform device actions for these devices from the Ticket view page or the Device detail page. Note: Requiring these text fields is not entirely necessary, however, requiring any other text field is not suitable: -OS Version -Memory -Disk Space -UUID -IP Address -Last Login By -MAC Address