Automox is a cloud-native endpoint hardening solution that provides a policy driven approach to enforce OS & third-party software patch management, security and device configurations. With Automox integration for Freshservice, you can: ● Sync device information from Automox to Freshservice ● View device health and patch statuses right from within Freshservice ● Patch devices, Deploy software and Enforce device policies from Freshservice

Note: You need an Automox account to integrate Freshservice to Automox. ● Log in to your Freshservice Admin console, navigate to Admin -> Apps and click “Get more Apps” ● Search for the Automox app, click the icon and then click Install. ● Enter your Freshservice domain and API Key. (To get the API Key, click the user profile icon at the top-right corner of the screen, click Profile Settings and copy the API key from the right panel.) ● Enter the Automox API key and click Next. (To get the Automox API Key, got to Automox -> Settings -> API and copy the API Key.) ● Select how often you wish to sync the asset information and enter the organization name. ● Click Install and the app will be installed in your account. The device sync will start immediately. ● Once the devices have synced, you can view the device status and perform device actions for these devices from the Ticket view page or the Device detail page. Note: Requiring these text fields is not entirely necessary, however, requiring any other text field is not suitable: -OS Version -Memory -Disk Space -UUID -IP Address -Last Login By -MAC Address