Utilize the Axialys integration to deliver smooth support to customers through both modern and traditional communication channels. Key features of the Axialys integration include:: · Click to Dial Inbound call Outbound call · On-Screen Caller Information · Call Mute/Unmute Call Recordings Call Notes The Axialys integration helps you: ·Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface. Boost agent productivity with complete access to customer conversations in one single ticket and single-click access to customer information.

1. Navigate to the configuration page of the app on the marketplace. 2. Click the install button to initiate the installation process. 3. Enter the Freshdesk valid Domain, API key, Axialys Login ID and Axialys Password then click the validation button to confirm. 4. Once validation is complete, click the install button.