Azure Active Directory Connector App
Verified by FreshworksSync users from Azure Active Directory to Freshdesk
Published by Freshworks(about 3 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Azure AD Connector App seamlessly sync users from Active Directory to contacts or agents in Freshdesk. This ensures that user data is consistently updated across both platforms, streamlining user management and enhancing operational efficiency.
With the app, admins can do the following:
1. Automatically create or delete agents in Freshdesk when users are created or deleted in Azure AD.
2. Automatically create or delete contacts in Freshdesk when users are created or deleted in Azure AD.
58 installs
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For instructions on how to install the app, please refer to this article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009911-the-azure-crm-app
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
All information stored in the Contact and Agent objects is processed securely through Workato. The app does not store any data
What is the purpose of collecting/processing the data?
To sync users from Azure AD to Freshdesk
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Workato
Domain
workato.com
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
Workato is the middleware used to do data sync from Azure AD to Freshdesk. The data is deleted in 30 days after sync
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Enter your Freshdesk URL to proceed
https://
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Version History3.0 (September 2024)
Fixed app rendering issue
2.0 (August 2024)
Minor bug fixes