If your organization uses Azure Active Directory as the single source of truth for user information, you would prefer to have all your users available inside Freshservice, along with their profile information. Azure AD Provisioning uses the SCIM standard to synchronize users and custom attributes from AAD with Freshservice. Once a user is assigned on AAD, the requester/agent gets created on Freshservice based on AAD's SCIM synchronization frequency. Profile changes made to the user on AAD will be replicated on Freshservice periodically. The following fields are synchronized from AAD to Freshservice by default. The field names to the left are AAD default fields and the fields to right are Freshservice default fields. * Given Name -> First Name * Family Name -> Last Name * Primary Email -> email * Title -> Job Title * Primary Work Phone -> Work Phone Number * Mobile Phone -> Mobile Phone Number * Complete Work Address -> Address * Locale -> Language * Timezone -> Timezone * Department -> Department * Manager -> Reporting Manager This installation requires that you also install an app on your AAD account. Please click on the ‘Instructions’ tab and follow them carefully.