The Azure AD Connector App seamlessly syncs users from Active Directory to contacts or agents in Freshchat. This ensures that user data is consistently updated across both platforms, streamlining user management and enhancing operational efficiency. With the app, admins can do the following: 1. Automatically create or delete agents in Freshchat when users are created or deleted in Azure AD. 2. Automatically create or delete contacts in Freshchat when users are created or deleted in Azure AD.

For instructions on how to install the app, please refer to this article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009916-azure-ad-integration-with-freshchat