Azure DevOps-Freshservice IntegrateCloud
Verified by FreshworksIntegration between Freshservice and Azure DevOps. Create, link and notify DevOps items.
Published by sotiriszegiannis(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Azure DevOps Freshservice Integrator app enables the agent without leaving their Freshservice interface to Create Work Items, Link Work Items, and Notify Linked Work Items.
APP:
In the app, we are providing two buttons - New Work Item & Link to WI
New Work Item button
The Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Description, and Upload files.
Based on Freshservice user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps.
Below is the screenshot for direct work Item creation.
Link to WI Button
The Link to WI button in the Freshservice-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem to the current Freshservice ticket.
Notify Button:
Notify button in Freshservice - The Azure DevOps app allows the support agent to notify all or particular linked Azure DevOps work items.
The linked ticket information will be displayed as a comment in the Azure DevOps Work Item. The support agent can also send the files from Freshservice to Azure DevOps while notifying
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1. Generate the Freshservice API Key by referring to the following link. https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-
2. Generate the Azure DevOps API token by referring to the following link https://support.integratecloud.com/freshservice-azure-devops-connector/azure-dev-ops-vsts-token-creation-step-2-configure-the-app
3. Install the app from the Freshworks Marketplace.
4. Enter the domain name. E.g. if your Freshservice account URL is https://usa.Freshservice.com, the domain name is usa.Freshservice.com.
5. Enter the Freshservice API key as generated in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on Validate to validate the app.
8. After the app is validated successfully, click on the Install button to install the app..
9. Go to any of your Freshservice tickets to use the app.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshservice URL to proceed
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Version History3.0 (February 2024)
Bug fixes and little improvements
2.0 (January 2024)
Bug fixes