The Azure DevOps Plugin app streamlines agent workflows directly within the Freshdesk interface, offering essential features such as work item creation, connection, commenting and history viewing. User-Friendly Interface: The app offers a mobile-optimized interface with two main tabs—Home and Connect Work Item—for easy navigation and quick access to features. Tabs & Functionalities Home Tab On the home page, agents can initiate work items directly from within Freshdesk. A "New Work Item" button in the ticket sidebar opens a list of available work types. When clicked, this button launches a modal where users can select the project and work type for the new work item. Connect Work Item Tab Agents can connect existing Azure DevOps work items to any Freshdesk ticket by searching the work item ID, enabling multiple work items to connect to a single ticket. Add Comments Users can add comments to all connected Azure DevOps work items directly within Freshdesk, ensuring effective cross-platform communication. Work Item Discussion This feature provides a dedicated modal for viewing the history and comments of connected work items within a Freshdesk ticket, accessible from the home page.