The Azure DevOps & Freshservice Integration Pro app seamlessly empowers agents within their Freshservice interface, facilitating actions such as creating work items, connecting work items, commenting on connected work items, viewing work item’s older discussions, synchronizing statuses and conversations. Comments made in connected work items within Azure DevOps are automatically appended as private notes to the corresponding Freshservice ticket. Furthermore, the status of the work item is dynamically updated within the Freshservice ticket as another private note. APP The app provides a mobile-friendly interface with two tabs: Home and Connect Work Item. Home tab On the home page, users can swiftly create work items directly from the Freshservice interface. A convenient "New Work Item" button within the ticket sidebar app redirects users to a list of work types. Clicking on this button triggers a modal where users can select the desired work type based on the projects they've chosen. Connect Work Item tab Agents utilizing the Azure DevOps- Freshservice app can seamlessly link existing Azure DevOps work items to the current Freshservice ticket. This functionality allows for the creation or connection of multiple work items to a single Freshservice ticket. Add Comments The "Add Comments" feature enables users to generate comments across all connected Azure DevOps work items directly from the Freshservice ticket interface. Work Item Discussion Within the Azure DevOps-Freshservice app, the Work Item Discussion modal provides comprehensive insights into the history and comments of linked work items within the Freshservice ticket. By accessing this modal through the front/home page, users can conveniently browse through the list of connected work items. Status Sync Status updates originating from Azure DevOps work items, whether created or connected through the integration, are automatically synchronized with the corresponding Freshservice ticket as private notes. This functionality is contingent upon user configuration specifying the projects for which status synchronization is desired. Conversation Sync Conversations flow seamlessly between Azure DevOps and Freshservice tickets, ensuring a unified communication channel. Comments originating from Azure DevOps are seamlessly integrated into Freshservice tickets as private notes, provided that the user has configured the relevant projects for conversation synchronization.

1. Enter the Freshservice Domain Name For example, if your Freshservice URL is https://test-example.freshservice.com. Freshservice Domain Name should be: test-example.freshservice.com 2. Enter the Freshservice API key as generated in the Freshservice account Reference link: https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key- 3. Enter the Azure DevOps Domain Name For example, if the Azure Devops URL is https://dev.azure.com/test Azure DevOps Domain Name should be: dev.azure.com/test 4. Enter the Azure DevOps Access token required for authentication. If you need guidance on how to generate one, you can visit: https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/use-personal-access-tokens-to-authenticate?view=azure-devops&tabs=preview-page 5. Upon clicking the Validate button, the app will proceed to verify the provided credentials. 6. Once the validation process is successfully completed, the app will automatically redirect you to the next page. Here, you can set up a webhook for synchronizing project statuses and comments. After configuration, simply click on the "Install" or "Save" button. 7. The app is now fully functional and ready to enhance your Freshservice Tickets management experience.