Azure DevOps - Freshdesk Integration Pro
Verified by FreshworksSimple integration between Freshdesk Azure DevOps. Create, Link Notify, View Log of DevOps items.
Published by DevOps Integration(about 14 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshdesk - Azure DevOps Integration App offers simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshdesk - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshdesk apps form. The Freshdesk - Azure DevOps app also allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items. In addition, the Freshdesk - Azure DevOps app allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support.
We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshdesk - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshdesk, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story, etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.
**Link Work Item:** Using this button in the Freshdesk - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
**Notify:** Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket. These will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshdesk - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshdesk ticket.
**Configure App**:" This will help to map certain fields between Freshdesk and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452072-how-to-use-freshdesk-azure-devops-integration-app-
*Docs Link:*
https://devopsintegration.io/docs/freshdesk-devops
https://devopsintegration.io/apps/freshdesk-azure-devops-integration
The Freshdesk - Azure DevOps Integration app is limited to 5 Projects and upto 25 work items per agent per month in the Pro version.*
1. Generate the Freshdesk token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451474-how-to-generate-freshdesk-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshdesk apps.
4. Enter the Freshdesk URL e.g. if your Freshdesk URL is https://xyz.freshdesk.com.
5. Enter the Freshdesk API key as generate in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on validate to validate the app.
8. After the app validated successfully click on the Install button to install the app.
9. Go to any of your Freshdesk tickets to use the app.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History23.0 (November 2024)
Iteration Path selection throws error to few customers. It has been resolved now.
22.0 (August 2024)
Minor bug fixes
21.0 (July 2024)
Minor bug fixes
20.0 (June 2024)
Version upgrade to 2.3 authentication error page fixes
19.0 (June 2024)
Minor bug fixes
18.0 (August 2023)
Minor bug fixes based on user inputs
17.0 (January 2023)
No release notes found
16.0 (December 2022)
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15.0 (October 2022)
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14.0 (August 2022)
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13.0 (July 2022)
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12.0 (July 2022)
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11.0 (June 2022)
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10.0 (June 2022)
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9.0 (March 2022)
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8.0 (January 2022)
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7.0 (December 2021)
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6.0 (November 2021)
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5.0 (October 2021)
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4.0 (October 2021)
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3.0 (September 2021)
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2.0 (September 2021)
No release notes found